Refund & Cancellation Policy
A transparent framework for cancellations and refunds, pending approval of final commercial rules.
On this page
1. About this draft
2. When services are ordered
3. Cancellation requests
4. Refund eligibility
5. How refunds are handled
6. Service disruption and complaints
7. Contact and policy effective date
Before publishing: Confirm real prices, payment methods, eligible refunds, exclusions, cancellation procedures and timelines. This is not a live refund promise.
About this draft
This page is a policy template only. Vatsasetu must decide and approve its actual payment, cancellation and refund rules before publication. The information below intentionally does not promise any refund, credit or timeframe.
When services are ordered
A request for demo or quotation is not an order. Service activation, billing, contract duration, prepaid balances and platform charges should be specified in the accepted order form or signed agreement.
Cancellation requests
Define how customers can submit a cancellation request, the notice period, verification requirements, cutoff dates and any outstanding charges. Insert the company’s actual process and contact details.
Refund eligibility
Specify which payments, if any, are refundable; whether setup charges, platform fees, telecom/network costs, consumed usage or third-party charges are excluded; and how unused prepaid balances are treated. These conditions must be approved and disclosed before payment.
How refunds are handled
Where refunds apply, explain the actual review procedure, supporting documents, method of repayment and realistic processing timeline. Do not publish a fixed timeframe until it is confirmed operationally.
Service disruption and complaints
Set out a verified complaint and dispute-review channel. Explain any agreed service credits, remedies or exceptions in the applicable customer contract rather than making unverified uptime or reimbursement commitments.
Contact and policy effective date
[BILLING / SUPPORT EMAIL] · [EFFECTIVE DATE] · [LEGAL BUSINESS ADDRESS]. Contact the company for the commercial terms that apply to any particular service proposal.
Need clarification?
For questions about Vatsasetu services or these policies, contact our team.