HOW IT WORKS · VATSASETU

Your Communication Goals. A Clearer Way Forward.

From the first enquiry to preparing your communication workflow, we help you explore a practical route to voice calling and business messaging.

Share your needsReview optionsPlan the next steps

Communication journey Illustration

Your next steps

Share requirements Goals and audience

✓

Choose a channel Voice or messaging

✓

Plan the setup Checks and configuration

✓

Prepare to communicate Review and test

Voice Calling Campaign planning

Business messages Relevant templates

Onboarding Practical guidance

Customer journey Clear next steps

Start with a business conversation

Match communication to your needs

Prepare and test before rollout

OUR PROCESS

Four steps from enquiry to preparation.

A straightforward approach that adapts to your business, communication channel and applicable requirements.

Tell Us What You Need

Share your business goals, audience, communication purpose and expected scale.

Explore the Right Solution

Discuss OBD Voice Calling, WhatsApp Business API, SMS or RCS based on your needs.

Plan Setup & Onboarding

Review relevant registrations, account requirements, approvals and technical scope.

Review & Get Started

Complete agreed setup checks and testing before beginning approved communications.

STEP ONE · SHARE YOUR REQUIREMENTS

Better planning begins with a clear brief.

You do not need to know every technical detail. Tell us the outcome you want, and we can discuss suitable communication options and the next steps.

What kind of business do you operate?

Who needs to receive the communication?

Is it a reminder, update, enquiry or permitted campaign?

Do you need a voice call, message or more than one channel?

Your requirements at a glanceExample brief

Business type

E-commerce / Retail

Communication channel

Voice + WhatsApp

Goal

Order updates

Audience

Existing customers

What you want to communicate

Keep customers informed about order progress and help them reach support.

✓ A clear brief helps plan a relevant solution discussion.

Illustrative brief only. To send a real enquiry, use the Request a Demo or Contact Us page.

STEP TWO · CONSIDER YOUR CHANNELS

The right channel for the right conversation.

Each service serves different communication needs. Capabilities, approvals and availability can vary.

OBD / Voice Calling

Automated outbound voice messages for suitable business use cases.

WhatsApp Business API

Business conversations and approved message templates.

Bulk SMS

Relevant notifications, reminders and permitted text campaigns.

RCS Messaging

Rich branded message possibilities on supported devices and networks.

IVR Services — Coming Soon. We are not accepting live IVR orders at this stage.

STEPS THREE & FOUR · PREPARE TO COMMUNICATE

Make the setup fit the message.

The next steps depend on your selected service, audience and permissions. Here are the areas to review.

Account & Access

Identify appropriate business account, sender or platform access requirements.

Message Content

Prepare understandable customer messages and review required templates or approvals.

Recipient Permissions

Check recipient opt-ins, registrations and applicable communication preferences.

Technical Requirements

Discuss any web, CRM or application connectivity needed for your workflow.

Timing & Volume

Estimate audience size, frequency and suitable timing for communications.

Testing & Review

Verify the agreed process before sending communications to real recipients.

BEFORE YOU GO LIVE

Responsible communication comes first.

Requirements vary by service and message purpose. We will discuss them as part of planning.

Review recipient consent and preferences

Confirm applicable sender registrations

Check platform policies and template rules

Validate use case and message content

COMMON QUESTIONS

Everything starts with a conversation.

Not sure which solution fits? These answers explain what to expect before a demo or onboarding discussion.

How do I begin with Vatsasetu?

Submit a demo or contact enquiry with your business details, intended communication channel and goals. The team can review your needs and discuss next steps.

Do I need technical knowledge to get started?

No detailed technical specification is necessary for an initial discussion. It helps to know your message purpose, estimated audience and any system you want to connect.

How long does setup take?

There is no universal setup duration. Timelines depend on service selection, business documentation, account registration, required reviews, approvals and technical scope.

Can I use several communication services together?

Different services may complement one another. Voice Calling, WhatsApp, SMS and RCS have distinct requirements and potential use cases. Confirm the available solution scope with Vatsasetu.

Do I need approvals before sending business messages?

Requirements depend on the channel and message type. WhatsApp template and recipient-consent rules, commercial SMS requirements, and other applicable telecom or privacy rules should be checked before deployment.

Is IVR available to configure now?

IVR Services is listed as Coming Soon. Please enquire about future availability rather than assuming an active service can be ordered.

READY TO MOVE FORWARD?

Let’s make your next customer interaction count.

Describe what your business needs. We can help you explore appropriate voice and messaging options.