Make Every Message More Engaging.
RCS Messaging helps businesses send rich, interactive messages with images, buttons and carousels directly to customers’ phones.
Images and richer message content
Clear suggested actions
Availability depends on recipient support
More than a plain text message.
Explore common rich-message elements that may be available in a supported RCS Business Messaging implementation.
Rich Media
Use images and visual elements to provide context within a supported conversation.
Suggested Replies
Offer selectable reply options where supported, simplifying interactions.
Action Buttons
Present clear next steps such as visiting a page or contacting a team.
Rich Cards
Organize visuals, descriptions and actions into message cards.
Carousel Formats
Show multiple relevant cards in a swipeable experience where supported.
Business Identity
Display an approved business identity when verification and platform requirements are met.
Help customers see what matters.
A rich message can provide useful context before a customer taps through. Thoughtful content, clear choices and appropriate consent are more valuable than unnecessary decoration.
Explain offerings with a visual preview.
Make next steps clear and understandable.
Design journeys around specific customer needs.
Confirm device and operator support before launch.
An engaging option for suitable conversations.
Rich messaging can complement your existing communication approach when recipient reach and capabilities are confirmed.
Visual Clarity
Make relevant information easier to explore with structured content.
Guided Actions
Offer contextual buttons and replies rather than sending a long message.
Channel Choice
Use RCS alongside voice, WhatsApp or SMS depending on requirements.
Use-Case Focus
Tailor message format to a genuine customer task or question.
Practical rich-message scenarios.
Illustrative examples that depend on supported capabilities, appropriate permissions and sender onboarding.
Retail & E-commerce
Present product selections and helpful order-related journeys.
Travel & Hospitality
Show travel-related information with clear follow-up actions.
Real Estate
Share property highlights, images and enquiry options.
Education
Provide program overviews and admission enquiry paths.
Automotive
Introduce vehicle options and service-appointment journeys.
Professional Services
Present service choices and direct customers to the next step.
From idea to the right messaging plan.
RCS implementation and approval steps vary with the provider, sender and intended use.
Share your use case
Describe your audience, communication goal and desired interactions.
Check eligibility
Review sender, geography, operator and device-related requirements.
Design message flow
Plan suitable cards, text, media and recipient actions.
Prepare onboarding
Discuss approvals, testing and any alternative communication path.
RCS availability is not universal.
Rich business messaging depends on recipient devices, networks, location, platform support and sender approval. If a recipient cannot receive RCS, alternative-channel behavior must be confirmed for the chosen solution.
Questions about RCS messaging?
Understand how rich content, recipient compatibility and sender onboarding affect your use case.
Ready to explore rich messaging?
Tell us what you want customers to experience. We can discuss whether RCS is suitable for your communication needs.